LAST UPDATED 9 NOVEMBER 2026
Privacy policy
This page explains what personal information we collect, why, who we share it with, and the choices you have.
Who we are
Point Travel Ltd runs pointtravel.uk. We are registered in England and Wales, company number 17569745. We decide how your personal information is used, which makes us the controller under UK data protection law. For anything about this policy or your information, email hello@pointtravel.uk or call 07711 182615.
What we collect
When you contact us by form, email, phone or WhatsApp: your name, email address, phone number, the journey and dates you're interested in, and anything else you tell us.
When you sign up for The Story of Colombia or our emails: your name and email address.
When you book: the names of everyone travelling, contact details, date of birth, nationality and passport details where hotels or our team in Colombia need them, an emergency contact, payment records, and any dietary, access or medical needs you choose to tell us.
When you visit the website: our website platform, Squarespace, records basic information such as the pages you visit and the type of device you use, and may set cookies (see Cookies below).
Why we use it
To answer your enquiry and arrange a call, because you asked us to, or because we have a legitimate interest in replying to you.
To run your booking: confirming it, arranging hotels, guides and transport, and looking after you during the journey. This is necessary for our contract with you.
To use dietary, access or medical information only with your explicit consent, and only to keep you safe and comfortable on the journey.
To send The Story of Colombia and our emails, with your consent. Every email has an unsubscribe link.
To keep the accounts and records the law requires.
To understand how the website is used and improve it, where you have agreed to cookies.
We never sell your information, and we don't make automated decisions about you.
Who we share it with
Only those who need it to provide our service:
Our ground operator in Colombia, and the hotels, guides and transport they arrange for your journey.
The company that protects the money you pay us, and its insurers.
The services that run our website, email, messages and payments, such as Squarespace and WhatsApp.
Our accountant, and public authorities where the law requires it.
Sending information abroad
To run your journey, we send booking details to our team and suppliers in Colombia. This is necessary to carry out the booking you have made with us. Some of the services we use, such as Squarespace, store information in the United States, using safeguards approved under UK law.
How long we keep it
Enquiries that don't lead to a booking: up to two years after we last spoke.
Our email list: until you unsubscribe.
Booking and payment records: six years after your journey, for tax and legal reasons.
Dietary, access and medical information: deleted within three months of your return, unless it is needed for a claim.
Your rights
You can ask to see the information we hold about you, correct it, delete it, limit or object to how we use it, or receive a copy to pass to someone else. Where we rely on your consent, you can withdraw it at any time. Email hello@pointtravel.uk and we will reply within one month.
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Cookies
The website uses cookies it needs to work. With your agreement, it also uses cookies that show us how the site is used. You can make your choice in the cookie banner, and change it at any time by clearing cookies in your browser.
Changes to this policy
If we change this policy, we will update this page and the date at the top.